Privacy policy

Last updated July 2026. This policy describes how the site and the service actually work today. Have a lawyer review it against your final operating setup before relying on it.

What we collect

• Contact details you give us: name, phone number and email address.
• The service address, and the details about the home used to price the visit — floor area, bedrooms, bathrooms, condition and the tasks you select.
• Property information returned by public and licensed property-data sources when you enter an address, used to size the job.
• Any notes you leave for the crew.
• Booking and payment records: what was booked, when, and what was charged.
• Standard technical data your browser sends — IP address, device and browser type, and the pages you visited.

What we do with it

• Quote your job, schedule it, and get a crew to the right address.
• Take payment and issue receipts.
• Contact you about a booking — confirmations, reminders and changes.
• Handle a guarantee claim or a complaint.
• Improve pricing accuracy by comparing estimated time against actual time on site.
• Meet our legal, tax and insurance obligations.

We do not sell or rent personal information, and we do not share your address with a contractor pool — there isn’t one. The people who see your details are our own employees and the service providers listed below.

Who else sees it

Only the providers needed to run the service, and only the part they need:

• Our payment processor, to take payment. Card numbers go directly to them and never touch our systems.
• Our property-data provider, which receives the service address in order to return details about the home.
• Mapping and address-autocomplete services, which receive the address text you type.
• Our hosting, email and scheduling providers, which handle the site and our communications with you.
• Professional advisers, insurers, or authorities where the law requires it.

Payment information

Card details are collected and stored by our payment processor, not by MaidSimple. We can see the last four digits and the card brand for reconciliation and nothing more. We never see or store a full card number, and nobody at MaidSimple can take a card number over the phone and write it down.

How long we keep it

Booking and payment records are kept as long as tax, accounting and insurance rules require. Quote requests that never became bookings are kept for a limited period so we can follow up, then deleted. Ask us to delete your information sooner and we will, except where we are legally required to keep a record.

Your California rights

Under the CCPA and CPRA, California residents may ask what personal information we hold about them, ask for a copy, ask us to correct it, and ask us to delete it. You may also opt out of the sale or sharing of personal information — though we do not sell or share it, so there is nothing to opt out of. Exercising any of these rights will never get you worse service or a worse price.

To make a request, email hello@itsmaidsimple.com or call (888) 245-3085. We will verify your identity against the booking details we already hold before acting on it, which protects you rather than us.

Cookies and analytics

The site uses the minimum storage needed to work — for example keeping your place in the quote form while you fill it in. If and when we add analytics or advertising tags, this section will name them before they go live rather than after.

Children

This is a service for adults arranging cleaning for their own homes. We do not knowingly collect information from anyone under 16.

Changes

If this policy changes materially we will update the date at the top and, where the change affects existing customers, tell them directly rather than relying on anyone re-reading this page.

Contact

Questions about this policy, or a request about your data: hello@itsmaidsimple.com, (888) 245-3085, or 23133 Hawthorne Blvd Suite 108A, Torrance, CA 90505.